Warranty
Clear coverage terms to protect both buyers and sellers.
1) Scope
- This warranty applies only to services or products explicitly marked as covered on SADARA.
- Coverage starts from the confirmed purchase date and applies for the specified duration.
- The warranty does not replace manufacturer warranty unless explicitly stated.
2) What is covered
- Verified issues that match the covered items described at checkout.
- Non-delivery or major mismatch for services where delivery is part of the agreement.
- Eligibility requires proof of payment and compliance with claim steps.
3) What is not covered
- Normal wear and tear or cosmetic issues unless stated as covered.
- Damage due to misuse, accidents, or unauthorized modifications/repairs.
- Claims submitted after the warranty period or without required documentation.
4) How to claim
- Submit a claim through support with your order reference and details.
- Provide supporting evidence (photos, documents, inspection report if needed).
- Our team reviews the claim and may contact you for additional verification.
5) Resolution
- If approved, resolution may include repair support, partial refund, or full refund depending on the case.
- Refund timelines depend on the payment method and banking/processing providers.
- Fraudulent claims may result in account restrictions.
SADARA may update this policy to reflect legal or operational changes.
Services
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